Associate Service Designer
Remote with some travel within the UK, usually to London or Leeds (when things are more normal)

Associate Service Designer

You will help dxw design accessible public services that work well for all kinds of users, across all the channels.

Key facts

Salary: £27,000

Location: UK, remote with some travel within the UK (when things are more normal)

Closing: 6:00pm, 5th Jul 2021 BST

Contract: Permanent

Job Description

About the role

As our clients transform into more service-oriented organisations, you will help them to define their services and develop the user-centred design capabilities and the ways of working they need.

You will help dxw design accessible public services that work well for all kinds of users, across all the channels and support options they need, including assistive technologies.

The services you’ll work on can be complex case management systems or public-facing services, you may work in different stages developing new services or help to transform existing ones. The services you will work on will continue to be supported and improved by the organisations they’re built for and their design will need to support that.

As part of an agile multidisciplinary team, you will lead in the production of service design outputs. You will work closely with other service designers, user researchers, interaction designers, content designers, developers and others designing to transform and improve services. You’ll lead and facilitate meetings and co-design sessions. You’ll devise and share narratives of existing user experiences, as well as your visions of future ones.

You should be able to build good relationships with others in the team, collaborating in all areas from idea generation to adoption of the service or product.

You’ll also identify and find ways to highlight risks, issues and areas of uncertainty and constructively challenge assumptions about the product, service or organisation.

By combining evidence and experience to create ideas and make good design decisions, you’ll choose the most appropriate method for the team, project and desired outcome.

You’ll be supported and supervised by colleagues to design simple, effective and accessible services. You will broaden and develop your skills so that in future you may play a dual role as a researcher, business analyst, interaction or content designer on smaller projects.

You will support colleagues in dxw building the service design community, internally and externally e.g facilitating Service Design mornings, writing blog post or creating and sharing new methods.

About us

dxw works with the public and third sectors to create user-focussed services and products that improve lives.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping a government department to track aid spending and how to improve digital collaboration between local authorities.

We are looking for an Associate Service Designer to help us design products and services to achieve this mission. We encourage people looking for flexible working arrangements to apply.We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and be themselves.

About you

We’re looking for someone who:

Works with others to design concepts and service blueprints that help reimagine how services can be delivered end-to-end

Facilitates and contributes to design workshops and design sprints with the team

Rapidly design and test digital prototypes with users

Is passionate and able to communicate value of design

Has at least a year design related industry experience and/or a relevant qualifications

Contributes and shares service design methods with other design specialisms

Is able to work independently in a team with other specialist  

Able to conduct research to help inform the design of the service 

Salary & terms

The Service Designer can live and work anywhere in the UK. Some travel (a few times a month) to meet our clients across the UK would be useful, but not mandatory, when restrictions are lifted.

Our public sector work means that appointments will be made subject to a background check.

For more information about dxw, visit or our Playbook where we explain the way we work and our values.

Are you interested?


    Apply for this job!