July was a monumental month for SDN DC: we celebrated our third anniversary, our 700th member, and to top it all of, we were so fortunate to host George Aye. There were over 70 people in attendance and the audience was hooked from the beginning, as his talk started with the story of his own personal reckoning after designing both sugary Kool-Aid packets and insulin pens within a short time period.
Call for papers is now open | Submit your abstract until April 28th 2024
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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