Venturing into the field of Service Design can be daunting, especially in a mid-career switch. In my case, I took a leap of faith to transit from Graphic Design to Service Design and had my fair share of challenges to overcome. This was the same for my mentee, Clarissa, an ex-teacher who took up a Specialist Diploma in Service Experience Design and Innovation from NYP. Today, we hope to be able to share our mentoring journey with the readers.
Navigating the great unknown of Service Design in Singapore
The Service Design scene in Singapore is relatively new and the scope of work consists of Product Design, User Research, Design Strategy, and Change Management. It can be rather complicated for someone to navigate through the different roles in service design and find what is best suited for them. In fact, most would probably feel compelled to be the jack of all trades or to work on all these competencies. Instead, it would be good to first ask yourself a few questions to scope your interests and find out how to fit in your next role:
Are you interested in understanding how user-facing services are delivered and implemented regularly?
Are you interested in navigating and connecting the dots between processes and within systems?
Do you enjoy facilitating co-creation workshops and aligning stakeholders' expectations?
Do you enjoy conducting usability testing with users and finding valuable insights?
These questions, though not exhaustive, would provide a glimpse into your ideal Service Design role. For instance, my ex-classmate from RCA shared that he was frustrated with the pace of Service Design projects and the inability to implement them quickly. He found that joining a startup allows him to continue to work on service design strategies and product design, where he can continue his creative outlet. I was fortunate to have a conversation with my manager(shout out to Lynette Ong). She has guided me on how my current role can help to achieve my aspiration and professional development while fulfilling the organisation's KPI. By understanding your interests and strengths, you will be able to find or craft a role that will be able to bring joy to your work.