Touchpoint Roundtable: Smart Service Design

Join editors and authors of the most recent issue of Touchpoint for a roundtable discussion on 'Smart Service Design'

TP13-3
TP13-3 - TP13-3

Touchpoint Roundtable: Smart Service Design

On February 16, 2023, we are holding a special launch event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of technologies such as AI and machine learning on the field of service design. With AI hitting the public consciousness in ways it never has before now, this issue is incredibly pertinent to our practice. During the roundtable, Guest Editors, Niko Reunanen (Hellon), Kim Rees (J.P. Morgan), Marihum Pernia (eFM, Politecnico Milano), and Editor-in-Chief Jesse Grimes will be joined by several authors who will share their contributions and the themes touched on in the issue. The event is free and open to all.
 
Touchpoint Vol. 13 No. 3 on 'Smart Service Design' is being published in early February 2023. Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website: https://www.service-design-network.org/touchpoint
 
Date: February 16, 2023
Time: 18:00 CET (Amsterdam/Cologne), 17:00 (London), 12:00 (New York City)
Duration: 90 minutes
Cost: Free
 
  
Check your time zone and add to the calendar.

Simbi Ladipo (Accenture Song)
Daniel Fraga (Accenture Song)
Paul Jervis Heath (Modern Human)
Silvia Podesta (IBM)

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint  Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading