Today’s service design in Hong Kong

Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.

With the introduction of SDN HK Chapter, it can bring new insights to the Hong Kong service community. More importantly, we can gather those who are interested in service design to raise public awareness of how service design can bring solid impact to business bottom line. The current sd community in Hong Kong is still small, but it is gaining attention.

Now, Shanghai and Beijing already have chapters. Being one of the most impactful cities of China, it is important that Hong Kong has its own chapter as a platform for east meets west.

The setup of HK SDN chapter is a critical move. First, it enriches the service capabilities of the local community. Second, it facilitates the service design development in the Asia Pacific region. Third, it serves as a bridge between the east and the west.

The visions of Hong Kong SDN Chapter:

- Build and grow Hong Kong service design community and connect them to the global community

- Enhance service design capability for customer-facing employees and management in HK

- Groom and nurture service designers to support the future development of service design in HK


Related Headlines

SDN Chapters Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

Continue reading
SDN Chapters SAVE THE DATE -  Announcing #SDGC19 Toronto!

SAVE THE DATE - Announcing #SDGC19 Toronto!

It’s time to mark your calendars because #SDGC19 is taking place October 10-11, 2019 in Toronto, Canada (pre-conference activities—October 9) and we feel confident you need to be there.

Continue reading
SDN Global News Upcoming Certified Trainings by SDN Accredited Trainers

Upcoming Certified Trainings by SDN Accredited Trainers

Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!

Continue reading
SDN Chapters Building SDN Portugal I A participant retrospective blog

Building SDN Portugal I A participant retrospective blog

That's how we started the second session of SDN in Portugal, this time in Porto. Hospitals, supermarkets, public services, you name it! Many dissatisfied answers flew up in the air and people seemed restless and motivated to change this scenario. What was the outcome? A provoking and full-power co-creation session with 30 new community members.

Continue reading