Today’s service design in Hong Kong

Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.

With the introduction of SDN HK Chapter, it can bring new insights to the Hong Kong service community. More importantly, we can gather those who are interested in service design to raise public awareness of how service design can bring solid impact to business bottom line. The current sd community in Hong Kong is still small, but it is gaining attention.

Now, Shanghai and Beijing already have chapters. Being one of the most impactful cities of China, it is important that Hong Kong has its own chapter as a platform for east meets west.

The setup of HK SDN chapter is a critical move. First, it enriches the service capabilities of the local community. Second, it facilitates the service design development in the Asia Pacific region. Third, it serves as a bridge between the east and the west.

The visions of Hong Kong SDN Chapter:

- Build and grow Hong Kong service design community and connect them to the global community

- Enhance service design capability for customer-facing employees and management in HK

- Groom and nurture service designers to support the future development of service design in HK


Related Headlines

SDN Chapters Touchpoint Vol 14-3 Roundtable | Implementing Service Design

Touchpoint Vol 14-3 Roundtable | Implementing Service Design

On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Registration and Speaker Call are open!

Service Design Global Conference 2024 - Registration and Speaker Call are open!

Super Early Bird tickets for the Service Design Global Conference (SDGC24) are now open for sale. Register early and get a free workshop included in your conference ticket, as tickets are available in limited quantity. And if you're interested in submitting your talk proposal, call for speakers will remain open until March 31, 2024.

Continue reading
SDN Chapters Join us for the next Service Design Network Next Gen Conference 2024

Join us for the next Service Design Network Next Gen Conference 2024

Attention students, young and senior professionals and career shifters: Join us for the 3rd annual SDN Next Gen Conference 2024 held online with the amazing theme: “Infinite Threads: Interdisciplinary Collaboration to Unlock the Power of Service Design” on April 12th.

Continue reading
SDN Global News Replay tickets SDGC23

Replay tickets SDGC23

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Continue reading