On July 31st we had the first accredited service design masterclass in Sofia.
The energetic and curious participants coming from a corporate, startup and non-governmental sector in Bulgaria learned how to apply Service Design Thinking for organizational transformation and customer centricity.
The masterclass was facilitated by Mrs. Eleonora Carnasa, accredited service design master trainer.
Take advantage of the early bird tickets and register under reduced prices.
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.
We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!
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