The award exhibition at SDGC16 provided a unique opportunity for both designers and businesses to gain insight into the rigorous design approach, outcomes and impact of benchmark service design projects. These projects are recorded in the SDN case study library which sets an international standard for best practice and communicates the value of contemporary service design to businesses and academia around the world. See the award winners celebrating at the ceremony and check out the work of Gayle Rice, Brand Manual, Deutsche Telekom, Philips Design and Transformator Design at service-design-award.com.
Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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