The Impact Report: Public Sector

Chapters of the Service Design Network in 20 countries, and the social media community, allowed us to involve almost 200 participants in the survey.

Based on recommendations from the Board, we conducted 17 qualitative interviews with experts from all over the world. The qualitative and quantitative data from the survey, the interviews, the articles and the conversations with the Board and the community all formed the input to allow us to produce a first global overview on service design and the impact it is having in the public sector.

The Service Design Impact is now available for download for both members and non-members, so be sure to order your copy or get the free PDF here.
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