The Impact Report: Public Sector

Chapters of the Service Design Network in 20 countries, and the social media community, allowed us to involve almost 200 participants in the survey.

Based on recommendations from the Board, we conducted 17 qualitative interviews with experts from all over the world. The qualitative and quantitative data from the survey, the interviews, the articles and the conversations with the Board and the community all formed the input to allow us to produce a first global overview on service design and the impact it is having in the public sector.

The Service Design Impact is now available for download for both members and non-members, so be sure to order your copy or get the free PDF here.
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SDN Chapters Call for papers | Submit your abstract until December 16th 2023

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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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SDN Chapters Service Design Global Conference 2023 - Register now

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Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

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SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

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