It was a very close race this year since all of the 18 shortlisted projects showed a refined and dedicated understanding of what good service design is and how it can be done. The jury commended 5 winners who stood out amongst the rest as having the most convincing outcomes, the clearest and most well developed process as well as a convincing collection of success metrics that set them apart.
Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER
In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.