It was a very close race this year since all of the 18 shortlisted projects showed a refined and dedicated understanding of what good service design is and how it can be done. The jury commended 5 winners who stood out amongst the rest as having the most convincing outcomes, the clearest and most well developed process as well as a convincing collection of success metrics that set them apart.
Call for Papers: Touchpoint Vol. 13 No. 3
The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by October 16th 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!