Stephen Mckernon: The joy of prototyping services and operating models

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

That can be quite anxiety-provoking for our clients. And it can be a real joy to see a few prototypes completely change a client’s commitments!

Auckland Council’s service design lead Stephen McKernon talks you through some principles, tools & tricks, and examples across a range of services.

Stephen McKernon is an experienced service designer, starting his journey from 2004 as service design emerged in New Zealand. He provided design research and service design for clients in housing, education, local government, finance, and the NGO sectors. Since 2015 he has been the Service Design Lead in the Customer Transformation team at Auckland Council.

Related Headlines

SDN Chapters Save the Date: The Service Design Global Conference Takes Place October 21-22, 2021

Save the Date: The Service Design Global Conference Takes Place October 21-22, 2021

It’s time to mark your calendars because our 2021 virtual conference is happening and you are invited!

Continue reading
SDN Chapters EMEA Edition of the Going Glocal Meetup Series Looks to Explore the Positive Impact of Inclusive Design

EMEA Edition of the Going Glocal Meetup Series Looks to Explore the Positive Impact of Inclusive Design

April 20, 2021 members-only event to be hosted by SDN Finland and Norway

Continue reading
SDN Chapters SDN Accreditation developments – our new programme is online!

SDN Accreditation developments – our new programme is online!

Our SDN Accreditation Programme is continuously developing, and we are pleased to share with you our latest developments! Visit our new landing page to learn more about our new programme and consider applying for your SDN accreditation. Many benefits await you!

Continue reading
SDN Global News Member Welcome Board

Member Welcome Board

The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

Continue reading