To design the future of Service Design in Switzerland we need to understand how it was in the past and how it is today.

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

Get the report now


A small survey with insights from 52 Service Design practitioners. 

At the creation of the Swiss Chapter of the Service Design Network (in 2019), the team spread a survey to all known Service Design practitioners in Switzerland. This survey reached 52 professionals who shared their opinion about the state of Service Design in Switzerland. Such a tiny survey doesn’t give definitive and perfect answers but can shed an inspiring light on our community, and we hope this data will be useful for future comparisons.


Table of content


The Swiss service experience

05 Values

06 Favorite services


Meet the Service Design practitioners

08 Employers

09 Size of organizations

10 Years of experience

11 Time on service design


The future of Service Design

 in Switzerland

13 Obstacles to overcome

14 Wishes for the community

Get the report now

--

Credits

Thanks to all the survey participants who shared their insights and to all the volunteers who worked hard to prepare, analyze and publish this report.

Survey by Peter Horvath and Florian Egger Report by Marco Pizarro de Olazabal and Daniele Catalanotto Proofreading by Trixy Basu Illustrations by Katerina Limpitsouni undraw.co

All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Early Bird extended until June 20! Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Call for Volunteers - Play a Role in the Creation of SDGC25

Call for Volunteers - Play a Role in the Creation of SDGC25

Want to take part in the most important event the service design community attends all year? We need you! Call for Volunteers is open until June 30!

Continue reading
SDN Global News Service Design Award 2025: Share Your Best!

Service Design Award 2025: Share Your Best!

The Service Design Award 2025 is your chance to showcase your innovative service design projects to a global audience. Whether you’re a professional or a student, this is your moment to gain international recognition and make an impact. Submit by 31 July 2025 and let your work speak for itself!

Continue reading
SDN Chapters Award results: Best Service Design Student Projects 2025 in Switzerland

Award results: Best Service Design Student Projects 2025 in Switzerland

We are excited to reveal the participants and the winner of the Best Student Service Design Projects done in Switzerland between June 1, 2024, and June 1, 2025.

Continue reading