Book a Service Design Network Speaker

What is service design, and why does it matter?

Building a Customer-Centric Organization
How to become a more customer-centric organization? Where to begin? Dave Gray, founder of the global consultancy XPLANE, will talk about how the new discipline of service design offers a blueprint and a strategy that can help you get started on the path to customer-centricity.

Digital Transformation
We live in a digital economy and those organizations who can transform most rapidly will win. But how do you know what to change, and when? How can you keep up with today's digital, mobile customers and employees? Dave Gray, founder of the global consultancy XPLANE, will help you understand how the new discipline of service design can help you assess your organizational readiness and make the move to digital.
Dave Gray
Dave Gray - Founder of XPLANE

Dave Gray is a leader and manager with a background in design. He has worked with many of the world’s largest companies, as well as mid-sized businesses, startups, executives and individuals. He is the founder of XPLANE, a strategic design consultancy, and co-founder of Boardthing, a collaboration platform for distributed teams. He is the author of two books on design, change and innovation: Gamestorming: A playbook for innovators, rule-breakers and changemakers; and The Connected Company. His area of focus is the human side of change and innovation, specifically: How can you get people to adopt new ideas? How can you win their hearts and minds? How can you get people, including yourself, to change deeply embedded habits and behaviors? How can you transform a business strategy from a good idea to a living fact in the real world?

Designing Services from the Outside In
Becoming customer-centered makes business more viable and work more meaningful. Nathan Lucy, chair of the St. Louis chapter of the Service Design Network and design thinking instructor at Washington University, will talk about how you can use service design to re-imagine your customer experience and the processes for delivering it.
Nathan Lucy
Nathan Lucy - CEO of XWORX

Nathan combines service design, strategy, and storytelling to help businesses attract more of their most profitable customers. He teaches Design Thinking at Washington University in St. Louis and chairs the board of the St. Louis chapter of the Service Design Network.

If you would like to request a speaker, please email stlouis@service-design-network.org.

Related Headlines

SDN Global Service Design Award 2018 - Earlybird entry until April 10!

Service Design Award 2018 - Earlybird entry until April 10!

We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

Continue reading
SDN Global Save the date: #SDGC18 is coming to Dublin

Save the date: #SDGC18 is coming to Dublin

We're happy to announce the host city of the next Service Design Global Conference. SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

Continue reading
SDN Global News Call for Papers: Touchpoint Vol. 9 No. 3 - Deadline extended

Call for Papers: Touchpoint Vol. 9 No. 3 - Deadline extended

“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).

Continue reading
SDN Global Join the SDN Community Slack!

Join the SDN Community Slack!

Join the official SDN Community Slack and connect with service designers around the globe. It's free!

Continue reading