Book a Service Design Network Speaker

What is service design, and why does it matter?

Building a Customer-Centric Organization
How to become a more customer-centric organization? Where to begin? Dave Gray, founder of the global consultancy XPLANE, will talk about how the new discipline of service design offers a blueprint and a strategy that can help you get started on the path to customer-centricity.

Digital Transformation
We live in a digital economy and those organizations who can transform most rapidly will win. But how do you know what to change, and when? How can you keep up with today's digital, mobile customers and employees? Dave Gray, founder of the global consultancy XPLANE, will help you understand how the new discipline of service design can help you assess your organizational readiness and make the move to digital.
Dave Gray
Dave Gray - Founder of XPLANE

Dave Gray is a leader and manager with a background in design. He has worked with many of the world’s largest companies, as well as mid-sized businesses, startups, executives and individuals. He is the founder of XPLANE, a strategic design consultancy, and co-founder of Boardthing, a collaboration platform for distributed teams. He is the author of two books on design, change and innovation: Gamestorming: A playbook for innovators, rule-breakers and changemakers; and The Connected Company. His area of focus is the human side of change and innovation, specifically: How can you get people to adopt new ideas? How can you win their hearts and minds? How can you get people, including yourself, to change deeply embedded habits and behaviors? How can you transform a business strategy from a good idea to a living fact in the real world?

Designing Services from the Outside In
Becoming customer-centered makes business more viable and work more meaningful. Nathan Lucy, chair of the St. Louis chapter of the Service Design Network and design thinking instructor at Washington University, will talk about how you can use service design to re-imagine your customer experience and the processes for delivering it.
Nathan Lucy
Nathan Lucy - CEO of XWORX

Nathan combines service design, strategy, and storytelling to help businesses attract more of their most profitable customers. He teaches Design Thinking at Washington University in St. Louis and chairs the board of the St. Louis chapter of the Service Design Network.

If you would like to request a speaker, please emailĀ stlouis@service-design-network.org.

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