Service Experience Chicago 2016

Service Experience Chicago is back for its third year! Join our Service Design community as we come together for two full days of learning about co-creating the service systems at the heart of our lives

Register now to join an amazing group of leaders in Service Design on August 25th-26th, 2016. Talks by Birgit Mager, Tenny Pinheiro, Adam Conner,Luis Arnal, Pam Nyberg, Erik Flowers, Megan Miller, and many more. Each day will feature a set of workshops to choose from with a panel discussion on Thursday and a Happy Hour on Friday to end the conference with drinks and networking. Don’t miss a rare opportunity to learn from leading Service Designers working in hospitals, insurance companies, banks, consultancies and start-ups.

 

Visit the conference website here

 

 --

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.

Continue reading
SDN Chapters AI nei Servizi: proattività e personalizzazione

AI nei Servizi: proattività e personalizzazione

Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.

Continue reading
SDN Chapter News Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.

Continue reading