Prof. dr. Christian Coenen presented the Double Diamond, and some reasons why it is worth marrying service design and facility (or facilitation) management. Dominik Dräyer then took us on a journey to ISS and shared his experience with the introduction of service design.
The audience then get active. They worked on creative ideas and prototypes to solve various challenges - including reactivating neglected spaces of Zurich main station, and resurrecting corpses of a data cemetery.
As a closing presentation, Anja Staudt showed why OfficeLAB coworking is more than an office. In the end, creative reserves were replenished with aperitifs and exciting discussions.
The event was organized by IN.flows Mirjam Pfenninger, Jennifer Konkol and Christian Herbst. If you have questions about the event, want to access the presentations, or are curios about facility management, contact Mirjam them at firstname.lastname@example.org
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