Service Design POP-UP

Zurich service design agency IN.flow organized a 2-in-1 event in May - with presentations and workshop activities around the topic of facility management. Here is a short summary.

Zurich service design agency IN.flow organized a 2-in-1 event in May - with presentations and workshop activities around the topic of facility management. Here is a short summary.

Prof. Dr. Christian Coenen presented the Double Diamond and explained why it is worth marrying service design and facility (or facilitation) management. Dominik Dräyer then took the audience on a journey to ISS and shared their positive experiences introducing service design in ISS.

 

The audience then got active. They worked on creative ideas and prototypes to solve various challenges - including heling unused spaces to increase their attractiveness , helping Zurich main station to find ways to optimize FM processes thanks to IoT, and brainstorming ideas how FM can improve sustainability.

As a closing presentation, Anja Staudt showed why OfficeLAB coworking is more than an office. In the end, creative reserves were replenished with aperitifs and exciting discussions.

The event was organized by IN.flows Mirjam Pfenninger, Jennifer Konkol and Christian Herbst. If you have questions about the event, want to access the presentations, or are curious about facility management, contact Mirjam at hallo@inflow.swiss


If you would like to have your event endorsed and promoted by SDN Switzerland, drop us a note at switzerland@service-design-network.org

--
All Headlines

Related Headlines

SDN Chapters Register by May 15 for the maximum Early Bird discount!

Register by May 15 for the maximum Early Bird discount!

Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.

Continue reading
SDN Global News Become a Certified Service Design Professional at the SDN Academy!

Become a Certified Service Design Professional at the SDN Academy!

Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.

Continue reading
SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Oltre i libri: come le biblioteche stanno diventando spazi di esperienza e innovazione.

Oltre i libri: come le biblioteche stanno diventando spazi di esperienza e innovazione.

C’è un momento, entrando in alcune biblioteche, in cui ci si accorge che qualcosa è cambiato. Non è immediatamente evidente, non è un’insegna o una tecnologia in particolare, ma è qualcosa di più profondo. Le persone non stanno solo cercando un libro. Stanno facendo altro: studiano insieme, partecipano a un laboratorio, chiedono supporto, si fermano più a lungo del necessario. In quel momento diventa chiaro che la biblioteca non è più vista solo come un luogo di accesso alla conoscenza, ma è diventata qualcos’altro, anche se spesso non è ancora pienamente progettata per esserlo davvero.

Continue reading