On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.
We held our first Service Design Network Singapore event - Service Design in the Corporate World on 27th March at Standard Chartered’s eXellerator Lab and it was a great success! We had an engaging session learning about how Service Design is applied in the corporate industry as well as the government sector.
Our guest speakers Jennifer McAuliffe from SC Ventures, Jeremy Walker, Co-Founder of Craig Walker and Peter Overy, Co-Founder of AGENCY (Singapore) provided valuable insights on the application of Service Design based on their past experiences working with various corporate and government organisations. The night concluded with a networking session where we had meaningful conversations about our perceptions of service design over refreshments provided by SC Ventures.
We would like to show our appreciation to the participants for their active engagement throughout the session! Thank you SC Ventures for hosting and providing refreshments for this SDN Singapore event.
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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
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