No Breaking, No Creating.
Location: CBi Office
City : Shanghai
Country: China
The 2018 #ServiceDesignDay event was successfully held by SDN Shanghai. The event was divided into two parts – keynotes and group discussions in the afternoon and a Pecha Kucha party in the evening.
In the afternoon session, 3 major topics relating to service design were discussed. These include:
This was followed by a presentation on case studies regarding the present and future of service design. SDN Shanghai invited innovators, decision makers, and influential people from across various sectors such as healthcare, education, real estate, the media, internet, new retail and technology to the workshop where we envisioned the innovative applications of service design in all sectors and platforms.
The evening event was hosted in a Party+Pecha Kucha style. SDN Shanghai excitedly decorated the office into a vibrant space. We also designed activities including an Instagram frame for photo shooting etc. Our host, Summer led the entire group of guests into the Pecha Kucha party where the outstanding design cases selected in China in 2017 were shared.
SDN Shanghai has successfully gathered leaders in various fields to share and discuss service design, leaving all participants inspired and motivated about utilizing a service design methodology in their own work. SDN Shanghai will continue to be the leader in spreading the idea of localizing service design in China. Cheers to another fruitful year of service design and SDN Shanghai!
Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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