The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media, March 13, 2013. SDNBeijing selected this book because it is an eminently practical guide. It offers powerful insights, methods, and case studies to help Chinese practitioners design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society. The Chinese version is planned to be published by Tsinghua University Press in the first quarter of 2014. Stay tuned for the book!
Service Design Network Learning Fest 2022
The SDNLF22 is an international virtual conference connecting the next generation of service designers. Open to all disciplines, our goal is to facilitate learning and push the boundaries of service design to foster growth, together in synergy.