The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie, published by Rosenfeld Media, March 13, 2013. SDNBeijing selected this book because it is an eminently practical guide. It offers powerful insights, methods, and case studies to help Chinese practitioners design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society. The Chinese version is planned to be published by Tsinghua University Press in the first quarter of 2014. Stay tuned for the book!
Virtual Service Design Global Conference 2020 - Embracing Change
Join us on October 22-23, 2020 for two deep-dive-days featuring interactive sessions, hands-on workshops, and top-notch networking, all designed to take your professional growth to another level. Tickets are available now!