SDN Global Café - Join us on February 2, 2023!

Calling all SDN Members, we got a treat for you! SDN Global Café - Service Design at Scale in a Global Organisation with Érico Fileno will take place on February 2, 2023.

You are all invited to join the second edition of the SDN Global Café event series. A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session, Érico Fileno from Design Studio at EY will present a Touchpoint article, Service Design at the Scale in a Global Organisation.  Érico will share his experiences implementing a service design innovation centre at a large international digital payments technology organization.

Hosts:

  • Birgit Mager, President, SDN
  • Brian Gillespie, Leadership Team, SDN

Date and Time:

  • Thursday, February 02, 2023
  • 10:00 -11:00 AM EST (4:00 PM CET)

Agenda:

  • 10:00-10:10 Welcome and SDN Update
  • 10:10-10:30 Guest Presentation
  • 10:30-10:40 Member Q and A
  • 10:40-10:55 Member Networking
  • 10:55-11:00 What’s Next?

✅ Sounds interesting? So grab your coffee and sit with us on February 2, 2023.  Register now via the zoom link, which is available on your Member Dashboard under Discounts.

❤️ Want to be a member? Join us!

Érico Fileno
Érico Fileno - Design Director

Érico Fileno is Executive Design Director of Design Studio at EY Latin America South. He is a designer and professor with more than 25 years of experience who combines business, technology and cultural practices, bringing collaborative and human-centered innovation to global organizations and services to the society – impacting the life of millions of people every day around the world.  Pioneer in the application of strategic design in companies and in service design, Design Thinking, UX and CX practices. He is the first SDN Accredited Master in Latin America and co-founder of SDN Brazil Chapter.

All Headlines

Related Headlines

SDN Chapters Call for papers is now open | Submit your abstract until April 26th 2024

Call for papers is now open | Submit your abstract until April 26th 2024

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading
SDN Chapters Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.

Continue reading
SDN Global News Get Your Replay Ticket - SDN Next Gen Conference 2024

Get Your Replay Ticket - SDN Next Gen Conference 2024

The Service Design Network’s Next Gen Conference was held online on the 12th of April. Missed a talk? Wanna asynchronously attend that other workshop? You can catch up on the entire 24 hour schedule, because recordings of all sessions are available for replay!

Continue reading
SDN Chapters Touchpoint Vol 14-3 Roundtable | Implementing Service Design

Touchpoint Vol 14-3 Roundtable | Implementing Service Design

On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.

Continue reading