SDN Global Café - Owning your AI tools with Juha Kronqvist

SDN Global Café - Join us on April 13, 2023! Juha Kronqvist, Principal Designer at Hellon will share more about their insights gained from integrating artificial intelligence and machine learning tools into the practice of Service Design.

Dear SDN Members,

You are all invited to join our SDN Global Café event series. A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session, Juha Kronqvist, Principal Designer at Hellon will present more about AI tools and their insights gained from integrating artificial intelligence and machine learning tools into the practice of Service Design. 

Hosts:

  • Birgit Mager, President, SDN
  • Brian Gillespie, Leadership Team, SDN

Date and Time:

  • Thursday, April 13, 2023
  • 10:00 AM -11:00 AM EST (4:00 PM CET/5:00 PM EET)

Agenda:

  • 10:00-10:10 Welcome and SDN Update
  • 10:10-10:30 Guest Presentation
  • 10:30-10:40 Member Q and A
  • 10:40-10:55 Member Networking
  • 10:55-11:00 What’s Next?

✅ Sounds interesting?
So grab your coffee and sit with us on April 13, 2023.  Register now via the zoom link, which is available on your Member Dashboard under Discounts section.

❤️ Want to be a member? Join us!

Theme: Owning your AI tools

In this presentation, we will share our insights gained from integrating artificial intelligence and machine learning tools into the practice of service design over the past 7 years. Our approach has allowed us to focus on more value-driven activities while using data science to mitigate efforts in other areas. By utilizing bespoke machine learning tools, we have helped our clients more accurately reach their targets, such as investing in better experiences or quantifying future impact.
 
For more information see the following link:
 
Keywords:
#machinelearning
#artificialintelligence
#servicedesigntools
#customerinsight
#transformation
Juha Kronqvist
Juha Kronqvist - Principal Designer

Juha Kronqvist is a Principal Designer at Hellon Helsinki. He has over 15 years of work experience working in academia and design consulting. In his strategic design work he collaborates with leading organisations such as Volkswagen, Amgen, Finnair, Marimekko and Iittala.

All Headlines

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading