SDN ACADEMY

The latest SDN Academy Service Design Basics Workshop was intense, inspirational and packed with energy! Conducted from 6-7 April 2019, the workshop introduced participants to the world of service design, covered the fundamentals of the service design process, and provided them with the essential methods and tools to support their work in the practice.

 --

Interested in learning about Service Design? Join the next Service Design Basics Workshop in Cologne from  27-28 May 2019! This workshop is certified by SDN and part of the SDN Academy. Participants receive an SDN branded certificate after completion which is also valid as part of the SDN Accreditation process.

For the latest workshop this April - led by workshop trainer Anna-Sophie Oertzen and co-trainer Cristine Lanzoni - 19 motivated participants from varying fields/backgrounds and cities throughout Germany, Luxemburg and Ukraine came to Cologne, Germany to learn how to apply service design methods and tools to elicit users’ needs and design innovative and user-centric services.

 --
 --
 --

Through a structured, hands-on workshop, participants were able to understand the underlying principles of service design and experience the exploratory, ideation, prototyping, and testing phases of the service design process and apply service design methods and tools in practice, such as field research, ecosystem map, personas, user journeys and low-fidelity service prototyping.

 --
 --
 --
 --
 --
 --

Interested in learning more? Join the next Service Design Basics Workshop in Cologne from  27-28 May 2019! This workshop is certified by SDN and part of the SDN Academy. Participants receive an SDN branded certificate after completion which is also valid as part of the SDN Accreditation process.

 --

Related Headlines

SDN Chapters Service Design Global Conference 2024 - Registration and Speaker Call are open!

Service Design Global Conference 2024 - Registration and Speaker Call are open!

Super Early Bird tickets for the Service Design Global Conference (SDGC24) are now open for sale. Register early and get a free workshop included in your conference ticket, as tickets are available in limited quantity.

Continue reading
SDN Chapters Join us for the next Service Design Network Next Gen Conference 2024

Join us for the next Service Design Network Next Gen Conference 2024

Attention students, young and senior professionals and career shifters: Join us for the 3rd annual SDN Next Gen Conference 2024 held online with the amazing theme: “Infinite Threads: Interdisciplinary Collaboration to Unlock the Power of Service Design” on April 12th.

Continue reading
SDN Global News Replay tickets SDGC23

Replay tickets SDGC23

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Continue reading
SDN Chapters Highlights from the webinar Human Insights & Service Design with Manon Philippin

Highlights from the webinar Human Insights & Service Design with Manon Philippin

We are excited to share the entire recording and additional resources based on this event with Manon Philippin

Continue reading