SDN Academy | Coming Up this November

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

Conceptualisation and Business Modeling 

Have you ever thought about how to bridge the gap between ideas and implementation? If yes, join us to develop approaches to prioritise concepts to address business needs and connect concepts to organisational strategies especially in large organisations. During Conceptualisation and Business Modeling course we will look into ideation, concepts, 4P analysis to understand how we can balance those values to create business cases. Interested? Join us online! 

Date/Time: November 9, 2022 / 9 AM to 11 AM EST
Language: English
Course level: Basic

Learn more about the course here

 --

Service Design Leadership Lab

Become the kind of leader you would like to follow! The Service Design Leadership Lab aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organization. This 2months of learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The lab starts on November 10, 2022. Interested? Join us online! 

Date/Time: November 10 - February 9, 2022 / 3 PM to 6.30 PM CET
Language: English
Course level: Advanced

Learn more about the course here

 --

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint  Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading