SDN Academy | Coming Up 2023

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

How can we develop concepts which are relevant to business challenges? Most importantly, how do we even recognise these challenges when scaling concepts in large organisations?

Our SDN Acc. Professional Carol Massá starts her course "Conceptualisation and Business Modeling" at the SDN Academy. This course will help you learn the usage of in-depth reflection on people, processes, platforms and policies. 

What are the takeaways from this training?

  • Identify differences between ideas and concepts
  • Identify practical steps on how to develop concepts relevant to business challenges
  • Recognise challenges when scaling concepts in large organisations
  • Feel empowered to act as a business partner in your organisation

Date/Time: Feb 8, 2023 / 09:00 - 11:00 EST (GMT-5)
Language: English
Course level: Basic

Learn more about the course here. 

Service Design Management - Setting the Stage for Implementation with SDN Acc. Master Trainer Dr Tina Weisser is coming back to the SDN Academy on February 15 & 28, 2023! Successfully implementing service design projects is crucial to create a real impact.

What are the takeaways from this training?

  • how to create the right conditions within your company
  • what success factors are key prerequisites that you need
  • skills, roles and responsibilities that are essential
  • underlying systemic principles
  • useful organisational change models
  • how to deal with resistance and cognitive biases

What are the barriers to delivering new services, and what are the optimization potentials? How can service designers support implementation? How to bridge the knowing-doing gap? Join Dr. Tina Weisser’s workshop this February to find the answers.

Date/Time: Feb 15 & 28, 2023 / 08:00 - 11:30 CET (GMT+1)
Language: English
Course level: Advanced

Learn more about the course here. 

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