SDGC19 Indy Chapter Mini Recap

This year’s Service Design Network’s Global Conference was held from October 10-12th in Toronto, Ontario. It was filled with service design practitioners from all over the world from all backgrounds.

This was my first service design conference and let's just say "enthusiastic" is an understatement. I was fortunate enough to meet other people who are trying to do the same thing we're all trying to do here in Indy. Putting names to faces from years of reading blogs on Medium as well as the SDN website. I must say, was pretty starstruck when I saw Birgit Mager.


This year most the presentations seemed to showcase the ice berg diagram and (possibly) the death of the double-diamond diagram - It can't be true!


I think I counted around 5 different talks that included it, but in their own ways. Gamification and roleplaying seemed to be an interesting topic within companies to decipher service design identities. This was exceptionally exciting for me since we tried out an internal role-playing game at RATIO to help our team members better understand different roles within the firm. Very successful and we're looking forward to opening it up studio-wide. The 3 days there were eye opening yet reassuring in the direction of where service design is going.


Come to our Thursday meet up this week Nov 21st to hear more!


Thursday, Nov 21st 6-8pm

Southeast Community Services - Youth Center

924 Shelby Street

Indianapolis, IN 46203


Indy SDN Monthly Meetup

 -- Andrea Haydon
Andrea Haydon
 --

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Highlights from the webinar "Branding and Service Design" with Valentina Röschli

Highlights from the webinar "Branding and Service Design" with Valentina Röschli

We are excited to share the entire recording and transcript of this event Swiss Creative Consultant and Service Design practitioner Valentina Röschli.

Continue reading
SDN Chapters Service Design Award: Deadline Extension

Service Design Award: Deadline Extension

You asked, and we listened! We are pleased to announce that the deadline for submissions to the Service Design Award 2025 has been extended to August 15, 2025!

Continue reading
SDN Chapter News Highlights from the webinar "Service Design Books" with Arun Joseph Martin

Highlights from the webinar "Service Design Books" with Arun Joseph Martin

We are excited to share the entire recording, transcript and links to all mentioned resources of this event with co-founder of The Service Design Book Club and Service Design professional Arun Joseph Martin.

Continue reading