Saskatchewan chapter of SDN hosts a successful launch event in Regina
A new chapter for Service Design in Saskatchewan
Professionals from all backgrounds and organizations gathered in Regina for the first event of the SDN's new Saskatchewan Chapter.
On June 21, the Saskatchewan chapter of the Service Design Network held its kick-off event in Regina. With over 30 people in attendance from a variety of roles and ranging from organizations such as government and public services, agencies, IT services, sports teams and more, we spent two hours covering a wide range of topics. Held in the theatre at the Regina Public Library, the event included presentations and group discussion about a variety of elements related to service design.
It was evident that there is a great opportunity to establish a strong community for service design in the province. With some attendees traveling over 250 km for the event, there was a wide variety of knowledge and experience with service design, but all had great interest and support for the practice.
Topics covered included stating the case for service design and using it as an approach for strategy. Discussion also highlighted design research, use of personas, journey mapping, service blueprints and design sprints. There was also a healthy dialogue about how service design can be implemented and delivered in a large enterprise or corporate environment. Morgan, Trent and myself were happy to share our experiences in implementing service design in this type of environment and it was fantastic to hear the experiences and recommendations from others in the business community.
In discussion with the group, the chapter will be a source to share and highlight information related to delivering service design, whether through events and knowledge sharing or simply by adding links and content to the chapter’s social feeds.
We also discussed the idea of practicing service design as a means to grow skills of members through pro bono work in support of community or social services. There was also discussion to deliver a similar event in Saskatoon to those in the business and public service community.
It was a great first event and we look forward to many more to come. A big thanks to Vivvo for supporting this chapter event and those who came out to support service design in Saskatchewan.
It was evident that there is a great opportunity to establish a strong community for service design in the province.
7 ways to keep your Madrid service design state-of-mind
New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.
“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).
The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.