A new chapter for Service Design in Saskatchewan

Professionals from all backgrounds and organizations gathered in Regina for the first event of the SDN's new Saskatchewan Chapter.

It was evident that there is a great opportunity to establish a strong community for service design in the province.

On June 21, the Saskatchewan chapter of the Service Design Network held its kick-off event in Regina. With over 30 people in attendance from a variety of roles and ranging from organizations such as government and public services, agencies, IT services, sports teams and more, we spent two hours covering a wide range of topics. Held in the theatre at the Regina Public Library, the event included presentations and group discussion about a variety of elements related to service design.


It was evident that there is a great opportunity to establish a strong community for service design in the province. With some attendees traveling over 250 km for the event, there was a wide variety of knowledge and experience with service design, but all had great interest and support for the practice.


Topics covered included stating the case for service design and using it as an approach for strategy. Discussion also highlighted design research, use of personas, journey mapping, service blueprints and design sprints. There was also a healthy dialogue about how service design can be implemented and delivered in a large enterprise or corporate environment. Morgan, Trent and myself were happy to share our experiences in implementing service design in this type of environment and it was fantastic to hear the experiences and recommendations from others in the business community.


In discussion with the group, the chapter will be a source to share and highlight information related to delivering service design, whether through events and knowledge sharing or simply by adding links and content to the chapter’s social feeds.


We also discussed the idea of practicing service design as a means to grow skills of members through pro bono work in support of community or social services. There was also discussion to deliver a similar event in Saskatoon to those in the business and public service community.


It was a great first event and we look forward to many more to come. A big thanks to Vivvo for supporting this chapter event and those who came out to support service design in Saskatchewan.


 -- Jason Fiske
Jason Fiske
 --

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Your Ideas Matter: Call for Papers on Equitable Experiences

Your Ideas Matter: Call for Papers on Equitable Experiences

In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

Continue reading
SDN Chapters SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

Continue reading
SDN Chapters Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Continue reading