We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.
We are excited to share the entire recording and transcript of this event with president and co-founder of the Service Design Network Birgit Mager.
We are excited to share the entire recording and transcript of this event with co-founder of Whitespace and Design Leader Julia Borkenhagen.
Want to take part in the most important event the service design community attends all year? We need you!
Share your thoughts
0 RepliesPlease login to comment