The DC Service Design Chapter’s summer event in August was Service Design Roots. It set out to discuss where service design comes from, what it is, why it relates to so many fields, and why it makes sense to use. John Gray Parker, a Service Designer from Booz Allen, led a discussion that spanned service design history, background and theory; from Lynn Shostack and Birgit Mager, to Patti Moore and Service dominant logic. The group intersected with questions, thoughts, and critiques, as we engaged in a very meaningful dialogue about what service design is, what it's primary influences are and have been, as well as where it is going. A few questions that stirred up conversation were; “Is Service Design replacing market research?” and “Should Service Design incorporate quantitative research?” The group explored each question for a short time, but the group consensus was these questions could be explored and debated for hours. We all look forward to mulling these over in future meetings.
Service Design Global Conference 2020 - Call for Speakers
The Service Design Global Conference is the community's annual highlight attracts more than 800 thinkers, doers, and leaders to come together, network and exchange ideas. For the 13th edition in Denmark's beautiful capital, we are looking for inspiring people to share their insights on how the field of service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design.