The Hong Kong Management Association (HKMA) and SDN HK Chapter invited Daryl Choy (One of SDN HK Chapter Co-founder) for this workshop, this workshop talked about O2O experience journey design. The topic in this workshop focused on consumer journey, experience innovation and Service Design Network. This event was hold on 2017/9/11 afternoon in HKMA Advanced Management Development Centre.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!
Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.
We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.
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