The third edition of our signature event
The third event of the Bulgarian Chapter was dedicated to the Nordic Service Design.
We had special guests from Telenor, one of the biggest telecoms in Bulgaria. The company has created a department "Customer experience" in order to introduce service design as a way of working.
The other attendees came fom a mixture of organizations such as ING Bulgaria, Siteground, Bulgarian Academy of Science, WebTechnology, Betahaus, Autoboubd and others.
Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!
Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
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