Local conference “Service Design. Actual Trends in Ukraine and the World" was a huge success!

Over 100 participants from different cities of Ukraine got acquainted with the best cases of Ukrainian companies and presentations from the Service Design Global Conference.

Presentations on designing services by Synevo and First Ukrainian International Bank were recognized as the best performances by almost equal votes. 


At the conference, we also spoke about the design of services for VIP-clients of the bank, elderly as users of gadgets, residents of villages and small towns, as well as the opportunities and barriers for using service design in IT companies and startups. 


From the international cases, the participants were particularly interested in the topic of the use of behavioural economics in service design, as well as the design of legal touchpoints. 


80% of the participants indicated that the conference exceeded their expectations. Especially they liked the balance of Ukrainian cases and world trends. 


Big thanks for SDN Ukraine members Oleg Koss, Andrey Milinevskiy, Kateryna Zaiko for organising the event and bringing Ukrainian service designers together. 


Conference Photo Album:http://bit.ly/36fQMpL 

Speakers’ Presentations: http://bit.ly/2DQTEgC

Related Headlines

SDN Chapters Early bird tickets are now available for Service Design Global Conference 2021!

Early bird tickets are now available for Service Design Global Conference 2021!

The conference team is excited to welcome you to this year's Service Design Global Conference scheduled between October 21 – 22, 2021 (save the date to your calendar!)! Today, we are thrilled to announce that the early-bird tickets are now available with a new tiered pricing system for purchasing tickets.

Continue reading
SDN Chapters Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

October 21 – 22, 2021 (Online)

Continue reading
SDN Global News It's here! The SDN Accreditation Programme for Service Design Practitioners

It's here! The SDN Accreditation Programme for Service Design Practitioners

We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!

Continue reading
SDN Chapters Breaking Down Barriers: Financial Inclusion Launches at the SDN

Breaking Down Barriers: Financial Inclusion Launches at the SDN

Diversity, equity and inclusion can only truly come to life when they permeate all systems of an organisation.

Continue reading