Local conference “Service Design. Actual Trends in Ukraine and the World" was a huge success!

Over 100 participants from different cities of Ukraine got acquainted with the best cases of Ukrainian companies and presentations from the Service Design Global Conference.

Presentations on designing services by Synevo and First Ukrainian International Bank were recognized as the best performances by almost equal votes. 


At the conference, we also spoke about the design of services for VIP-clients of the bank, elderly as users of gadgets, residents of villages and small towns, as well as the opportunities and barriers for using service design in IT companies and startups. 


From the international cases, the participants were particularly interested in the topic of the use of behavioural economics in service design, as well as the design of legal touchpoints. 


80% of the participants indicated that the conference exceeded their expectations. Especially they liked the balance of Ukrainian cases and world trends. 


Big thanks for SDN Ukraine members Oleg Koss, Andrey Milinevskiy, Kateryna Zaiko for organising the event and bringing Ukrainian service designers together. 


Conference Photo Album:http://bit.ly/36fQMpL 

Speakers’ Presentations: http://bit.ly/2DQTEgC

All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Your Ideas Matter: Call for Papers on Equitable Experiences

Your Ideas Matter: Call for Papers on Equitable Experiences

In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

Continue reading
SDN Chapters SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

Continue reading
SDN Chapters Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Continue reading