People often say "Servicewüste Deutschland" (Germany, the service desert). But is this really true? We are certain that there are plenty of awesome service experiences in good old Germany. We would like to invite you to prove this to the world at next Service Design Day on June 1st!
Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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