Journey Maps OPS: A customer-centric management for agile teams

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

SDN Dallas Chapter started a virtual global events campaign.

We have asked Marc what are his insights on the shifts he is currently seeing in Service Design, where does he feel most brands miss on the Service Design side, what is the most under-appreciated idea about Service Design right now (i.e. proof of concept, prototyping, etc.), what is the most over-hyped idea about Service Design right now (i.e. it can solve any problems, embellish existing services…) and how do you build an environment that fosters creativity amongst many other topics.

Our session with Marc Stickdorn is now live! 

One of the first comment we have received: "Such an inspiring and engaging session. The stuff discussed here, especially the Q&A is pure gold for anyone wanting to learn more about Service Design. And trying to implement it in their organization. Brilliant stuff indeed. I was preparing notes based on this session and I ended up writing 8 pages of important stuff related to service design."

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Highlights from the webinar "Designing from scratch & Service Design" with Lilli Graf

Highlights from the webinar "Designing from scratch & Service Design" with Lilli Graf

We are excited to share the entire recording and transcript of this event with founder of IMMA Collective and an impact-driven Service Design consultant Lilli Graf.

Continue reading
SDN Chapters Highlights from the webinar "Community and Service Design" with Birgit Mager

Highlights from the webinar "Community and Service Design" with Birgit Mager

We are excited to share the entire recording and transcript of this event with president and co-founder of the Service Design Network Birgit Mager.

Continue reading
SDN Chapter News Highlights from the webinar "Service Design meets Stakeholder Needs" with Julia Borkenhagen

Highlights from the webinar "Service Design meets Stakeholder Needs" with Julia Borkenhagen

We are excited to share the entire recording and transcript of this event with co-founder of Whitespace and Design Leader Julia Borkenhagen.

Continue reading