Journey Maps OPS: A customer-centric management for agile teams

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

SDN Dallas Chapter started a virtual global events campaign.

We have asked Marc what are his insights on the shifts he is currently seeing in Service Design, where does he feel most brands miss on the Service Design side, what is the most under-appreciated idea about Service Design right now (i.e. proof of concept, prototyping, etc.), what is the most over-hyped idea about Service Design right now (i.e. it can solve any problems, embellish existing services…) and how do you build an environment that fosters creativity amongst many other topics.

Our session with Marc Stickdorn is now live! 

One of the first comment we have received: "Such an inspiring and engaging session. The stuff discussed here, especially the Q&A is pure gold for anyone wanting to learn more about Service Design. And trying to implement it in their organization. Brilliant stuff indeed. I was preparing notes based on this session and I ended up writing 8 pages of important stuff related to service design."

Play video
--
All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Service Design Award: Deadline Extension

Service Design Award: Deadline Extension

You asked, and we listened! We are pleased to announce that the deadline for submissions to the Service Design Award 2025 has been extended to August 15, 2025!

Continue reading
SDN Chapter News Highlights from the webinar "Service Design Books" with Arun Joseph Martin

Highlights from the webinar "Service Design Books" with Arun Joseph Martin

We are excited to share the entire recording, transcript and links to all mentioned resources of this event with co-founder of The Service Design Book Club and Service Design professional Arun Joseph Martin.

Continue reading
SDN Chapters Meet the Jury for the 2025 Service Design Award

Meet the Jury for the 2025 Service Design Award

The Service Design Award 2025 is proud to introduce this year’s outstanding international jury. These industry leaders, innovators, and changemakers are ready to review the world’s best service design work. Meet the experts who will help spotlight the projects making real impact globally.

Continue reading