Focusing on learning and purpose, we designed Kudoz around four outcomes:
- greater sense of self & future;
- improved soft skills & independence;
- expanded social networks & job opportunities;
- reduced stigma.
We have seen significant impact on all outcomes. 32 of the 39 of Kudoers from the last cohort have experienced change on at least two indicators. For example, after going on just 4 experiences, Jay discovered a newfound passion for birdwatching; enrolled in a meet-up group; navigated the bus on his own; and reported feeling “more purposeful and excited to get up in the morning.”
54 of our first 100 Hosts never before interacted 1:1 with a person with a disability. From hosting a Kudoz experience, 90% changed their perspective. Jennifer, who runs a deodorant making experience, said, “It put a real, human personality to something that’s normally just a stereotype. I’m well-versed in feminism but when it comes to rights to people with disabilities I could do a lot better and be more inclusive.”
There over 22K adults with a cognitive disability in BC, and with autism diagnoses on the rise, demand for solutions like Kudoz will only rise.
IMPACT ON ORGANIZATIONS
Greater prototyping capacity
27 staff of disability service organizations spent 20% of their time using prototyping methods. A year later, more than one-third of them have iterated routines, meetings, communication channels, and HR practices. These changes were initiated by staff themselves, without involving consultants or service designers. [Aguirre, 2016].
From lessons learned, 12 additional staff are now receiving prototyping coaching, and 100% of them have applied the methods to their own settings.
“Staff left more engaged, thoughtful, and more awake. There were even conversations between staff in the hallways afterwards (and that never happens!)”
− Senior Manager describing how he prototyped a new kind of staff meeting
Better intelligence for decision-making
Kudoz has built up a body of fresh data about adults living with cognitive disabilities, and instituted a new way of collecting information and harvesting insights.
“Kudoz has completely shifted the way we think of innovation and service design − from the role of ethnography and design to the application of social science theories and thinking at the level of determinants. We are inspired, energized and ready to press forward.”
− Gord Tulloch, Director of Innovation, posAbilities
Inspired new possibilities
Kudoz has demonstrated an intentional R&D process in the social sector, and has generated momentum to tweak policies and practices hindering innovation. This is significant in a sector so focused on risk mitigation and service delivery.
“Kudoz has generated a new way for staff on all levels to approach and consider the impact of their efforts. The reflective learning practices woven into Kudoz have echoed throughout our organization. As a result, our conversations and practices are becoming less focused on risk and daily delivery, and more on learning."
− Richard Faucher, Executive Director, Burnaby Association for Community Inclusion
IMPACT ON SYSTEM LEVEL
Activated community resource
Kudoz has mobilized city governments, business improvement districts, retirees, and students. To date, Kudoz has recruited and coached over 180 community members to share their time, skills, and passions. Each week, we add 4 to 5 Hosts to the Kudoz catalogue. We expect Kudoz to become the most meaningful and easiest way to volunteer.
Greater flexibility in procurement and contracting
Kudoz has a knock-on impact on the methods of the wider system. The government funder has had a seat at the table for two years, and allowed service delivery dollars to be redirected towards development. They are an active partner as we rethink procurement and contracting. At the same time, the system explores a new funding stream for services like Kudoz using a design-led approach. This is significant in a system where top-down planning holds sway.
“From our initial “starter project” to now, Kudoz has advanced an agenda of system change. As the service design emerged, they tested new routes for families to on-board the service. A couple of years in, Kudoz designed a methodology to harvest the assets of our communities, connect people to those assets and to create meaningful exchanges between individuals with disabilities and people they have never met. This holds the promise of shifting from the sphere of solely paid services to one in which unpaid services supplement paid services, both reducing service costs, providing positive customer experiences and delivering person centered outcomes.”
− Jack Styan, VP Strategic Initiatives, Community Living British Columbia (government funder)