Impression Service Design Work Out: ‘Are We Worth It?’
Invitation Service Design Work Out: ‘Are We Worth It?’
This Service Design Work Out session on Monday 26 oktober 2015 in Amsterdam was dedicated to the findings from the CRISP program.
A couple of years ago the rumour around Service Design was mostly coming from the avant garde in the creative industry. Since then it has gained a lot of more traction in ‘bigger industry’ and academia. One of the often heard claims is that the design-driven and human-centered approach in Service Design adds a new influx to traditional modes of innovation. However, these claims are mostly coming from the people doing Service Design themselves, so what’s the evidence for this claim to fame?
In 2011 the Dutch government decided to invest in the CRISP programme; a national 4 year research program wherein universities, industry and creative industry collaborated. The main focus of the programme was to create knowledge to validate and support the more strategic role of creativity in innovation for society and the economy.
The central keyword in this programme was Product Service Systems, which is very much related to Service Design. In 8 large scale projects several Product Service Systems have been developed and scrutinised.
Apart from the individual results of each of these projects, four overarching patterns or themes have been identified. These seem to be key to the strategic role of Service Design in innovation. The themes are: Embracing Complexity; Designing Relationships, Orchestration; and Strategic Value.
After collaborating and studying for a couple of years, it is now time for the wider community to benefit from the outcomes of the programme. The next upcoming Service Design Work Out will share and discuss the themes that emerged from the final review of the CRISP projects. After an introduction to the key themes by a panel of guests, we will have a joint conversation about the resonance of these themes in the service design community.
Come and join us! Be in the loop on the state of the art reflections on the strategic value of Service Design. And share experiences on how to deploy these values in your everyday work.
Service Design Global Conference 2017: Call for Speakers
This year the Service Design Network is hosting the 10th Service Design Global Conference in Madrid. Under the theme, 'Service Design at scale', the SDN would like to celebrate this anniversary with you, in the majestic capital of Spain, 2-3 November.
Want to share your passion with the Service Design community? Speak at SDGC17!
The Service design community celebrates Christmas, New Year and... June 1st! We want to celebrate our second international Service Design Day with you. We invite everybody to gather and unite their voices under the hashtag #ServiceDesignDay on June 1st.
Mikko Koivisto, pioneer of service design, chosen to receive the Ornamo Award
Service designer Mikko Koivisto has won the Ornamo Award of 2017. Koivisto, the Lead Service Designer
and Customer Experience Director of the Hellon service design agency, is one of Finland’s first academically
trained professionals in service design. He has been involved in developing this field both in Finland and
The Service Design Award 2017 is now open for entry! It is the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design by both students and professionals.