First Going Glocal Meetup to Focus on Business, Education and Ethics (February 23,2021)

“Twenty-five years of service design—that deserves a review, but above all it requires a look ahead: what are the relevant developments of the field and how can we have a significant influence on a “desirable future?” Birgit Mager, SDN President

The Future of Service Design study developed by SDN President Birgit Mager in partnership with some of the leading thought leaders of our industry generated some fascinating insights, leading questions and compelling commentary designed to provoke discussion around what lies ahead for the practice of service design. On February 23, 2021 (12:00- 1:30 pm, CST), SDN members will have the chance to take a deep dive into this very topic via our first Going Glocal Meetup.

Led by Birgit Mager (Professor at KISD, and SDN President), Jamin Hegman (VP Experience Strategy at Capital One, and SDN Leadership Team) and Gabriela Salinas (Co-Founder & CEO of Service Design Mexico + Frontstage, and SDN Monterrey Chapter Lead), attendees of this co-hosted (SDN Chapters Dallas/Monterrey) event can join a lively discussion designed to explore the future, tackle its challenges and look for opportunities to collaborate.

The Future is Now: Join the Conversation

While the Future of Service Design report covers a host of trending topics, for purposes of this conversation, we will focused on business, education and ethics and the special significance these themes have on the future of service design—and for which we can begin to prepare ourselves: 

  • How do service designers “skill-up” to evolve from designer to key management consultant? 
  • What does it take for practitioners to be involved in decision-making at the strategic (C-Suite) level?
  • How can design education evolve without losing the skills of traditional design?
  • Service design is, by nature, interdisciplinary; how do we ensure that education is interdisciplinary from the start?
  • What makes a service ethical?
  • What unintended consequences might our service(s) have and how do we minimise potential adverse outcomes?

How to Attend: The Going Glocal Meetups are exclusive to SDN paying members. Taking place via Zoom, you can find an access link to our launch event via your dashboard (My SDN) under the discounts section. 

No registration required!

Join us for this engaging talk and walk away with new connections and the kinds of critical insights that will help us create positive outcomes for society and its future generations.

“We can no longer ignore the compelling reasons to reinvent ourselves, our communities and our organisations with urgency, and build a better new normal.” Birgit Mager, SDN President

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