Design research has become a discipline of its own in many organizations. At the same time it remains a key skill for any good service designer, a skill that cuts through all the different design specializations and disciplines. To celebrate the diversity of contexts, methods and challenges in this field we invited the community to this event on design research with two great speakers sharing examples of how design research is being applied in two Dutch settings - a national e-commerce giant, and the municipality of Amsterdam.
Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”
Service design and product management are two powerful disciplines that share a common goal: delivering value to users and organisations.
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