We welcomed about 15 professionals of AVL itself and about 25 service designers. There was a great vibe, lots of innovative ideas and a lot of fun and creativity.
Playful service walkthrough is a way of prototyping services that's becoming more and more popular. It lets you prototype with cardboard, a Stanley knife, Playmobil, Lego, and anything else physical you think comes in handy. With a 3D prototype you subsequently role play the new service. The effect is much greater empathy with the patient and her context. At the same time, this way of working triggers creativity a lot, so together with your team you arrive at many new ideas.