Exploring how we can redesign "The End", so that it has a better chance of being "Happily Ever After".

Our November event sold out...and with our stellar speakers we weren't surprised.

On November the 30th the SDN UK hosted an event for the wider Service Design community and, through sheer serendipity, all speakers' sessions focused on the theme of Death.

AlbertA Soranzo (Lloyds Banking Group Service E2E Service Design Director), gave a frank talk about dealing with digital legacies after death.

Ben Terrett (Co-Op Group Design Director) spoke about the death of traditional Marketing (and the rise of Service Design).

Both speakers swapped prudish reserve for candid curiosity, covering taboo topics including: 

Death, Sex and Toilet Seats.

The full video of these sessions will be available on this site in the next few weeks.

Thanks to City University for hosting the event (we're looking forward to their HCID Open Day next year)

Thanks also to all of the international chapters who helped us to learn from their experience. Thanks to the glorious Finns the inspiring Dutch and the sparkling Chicargoans.

Check out Alberta's video for further details --
Check out Alberta's video for further details
What's the collective noun for Service Designers?
What's the collective noun for Service Designers?

Join us on the 25th of January at Future Cities Catapult for our next session: Designing for a Healthier City.

Related Headlines

SDN Chapters Service Design Global Conference 2024 - Register for the event

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

Continue reading
SDN Chapters TP 15-1 Service Design at the Dawn of AI | Roundtable

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading