Inspiring cases and event insights from our Chapter teams

We are proud to present the amazing work of our SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

Download Chapter Success Stories 2018/19

Insights from chapter representatives

On the following pages we will present you with some of the success stories our award winning chapters have experienced throughout 2018, as well as best case practices from all around the globe. Chapter representatives have answered questions posed by the SDN Headquarters team about their activities, to provide personal insights and practical tips. We hope this will offer both inspiration and guidance for your own service design activities in 2019!

An Empowering International Network

SDN Chapters are franchise institutions that are autonomously managed by teams of passionate service design volunteers. Since 2008, we have grown to forty-three chapters across five continents!

Sharing Best Practice

We’d like to share, celebrate and learn from the outstanding work of our community from 2018/19. For more information about chapters check out the posts on our chapter pages or contact chapter management at SDN: chapter@service-design-network.org

Chapter representatives at SDGC18 in Dublin
Chapter representatives at SDGC18 in Dublin
All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters SDGC25 Replay tickets now available

SDGC25 Replay tickets now available

In case you missed the Service Design Global Conference 2025 in Dallas, you can purchase Replay access to the recordings and view them at your leisure until October 10, 2026.

Continue reading
SDN Chapters Service Design Award 2025 - The Winners

Service Design Award 2025 - The Winners

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!

Continue reading
SDN Chapter News Intelligenza artificiale e Service Design

Intelligenza artificiale e Service Design

Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.

Continue reading