- Stine Ringvig Marsal from Copenhagen Airport will share how they work with service offerings and experiences.
- Thomas Sigsgaard will talk about design thinking and design methods application
- Arne van Oosterom from Design Thinkers in Amsterdam is one of the pioneers of servicedesign, and we are lucky to have him in Denmark. He will round up the day with an introduction to the field of #servicedesign
- Søren Bechmann will moderate the event and tie it all together.
Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER
In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.