A New Era at SDN - an Introduction by Birgit Mager

Some very exciting changes are taking place at the Service Design Network. Throughout the last 13 years, SDN has evolved from a network of passionate academics and practitioners, which shared thoughts and collaborated on small research projects, to an open community that we facilitate and encourage, creating evidence for service design as a strong and relevant discipline.

Today, SDN has become a strong creator of content, publications, reports and initiatives. We’ve become a really genuine and inspiring network that strengthens the idea of service design as a driver for success in the public and private service sectors.

Redefining SDN core values

Throughout recent years we have sharpened our strategy. Our main purpose is to build awareness for service design in the public and private service sectors, and in the world of policy makers. We have grown to become, among other things, a promoter of service design as a discipline.

"I strongly believe that by promoting service design, we will also strengthen the market for our agencies, we will strengthen the opportunities for our academic members, and we will strengthen the relevance of service design industries." – Birgit Mager, President of Service Design Network.

We will continue to facilitate communications. We will continue to curate platforms for exchange, but we will, more than ever before, create content that is relevant for the community and for the growth of service design. 

New brand identity

The difference is evident at first glance. We are giving a fresh and modern identity to SDN. Implicitly, this change also symbolises a new level of maturity: we have evolved from a facilitator for the service design community, to a curator and creator of content. This is what the new brand, the logo and the website stand for.

More benefits for the community

The most evident benefit for our members is that access to our digital platform is a lot easier. The content is organised in a much more inviting way. Members can create and upload their content. The personal member profiles are more fun and attractive – they show more of the creative personality of SDN, and its members. 

The Service Design Network has a continuously growing community of associated members – people that follow us, that join in our conversations and that are loosely connected to SDN. With the new era of SDN, we want to embrace them and give them an official space as community members. And there is an abundance of content for these community members associated with SDN.

The impact that we have as a lobbying organisation is strengthening the discipline of service design – this impact will be bigger the more members and community members we have. So we are opening up – we are embracing everyone who is passionate and interested in service design.

The future of SDN, the future of service design

Service design as a practice will accelerate its growth. It has been growing continuously over the last 20 years, but now it has reached a point of massive acceleration. It becomes apparent when we see companies hiring more service designers, companies that are building their own service design expertise within the organisation and companies acquiring service design agencies. We see a growing market with many opportunities for service design as a strategic instrument and as a hands-on practice to improve and innovate service experiences for users all over the world.

The Service Design Network will be the driver for this development. We will connect the inspiring people, and we will equip our community with knowledge, methods and the tools they need in order to successfully apply and evolve service design.

Related Headlines

SDN Chapters Service Design Global Conference 2024 - Registration and Speaker Call are open!

Service Design Global Conference 2024 - Registration and Speaker Call are open!

Super Early Bird tickets for the Service Design Global Conference (SDGC24) are now open for sale. Register early and get a free workshop included in your conference ticket, as tickets are available in limited quantity.

Continue reading
SDN Chapters Join us for the next Service Design Network Next Gen Conference 2024

Join us for the next Service Design Network Next Gen Conference 2024

Attention students, young and senior professionals and career shifters: Join us for the 3rd annual SDN Next Gen Conference 2024 held online with the amazing theme: “Infinite Threads: Interdisciplinary Collaboration to Unlock the Power of Service Design” on April 12th.

Continue reading
SDN Global News Replay tickets SDGC23

Replay tickets SDGC23

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Continue reading
SDN Chapters 2nd Open Innovation Challenge 2024 - Shaping the Future of Food Manufacturing with Service Design

2nd Open Innovation Challenge 2024 - Shaping the Future of Food Manufacturing with Service Design

SDN Singapore Chapter is thrilled to share the incredible energy and innovation that unfolded at the Ideactio studio during our 2nd Open Innovation Competition centred around ‘Shaping the Future of Food Manufacturing’! Our talented participating teams embraced the opportunity to tackle this dynamic challenge head-on, bringing forth a wave of creativity and cutting-edge solutions. It was truly inspiring to witness the diverse perspectives and collaborative spirit that our participants brought to the table. Teams showcased ingenious approaches to tackle the challenge statements given. Innovative technologies and sustainable practices took centre stage, reflecting our commitment to a greener and more resilient future. Cross-functional collaboration at its best - Engineering, design, IT and life science students seamlessly blended their skills to craft holistic solutions. The amazing winners! Winning Team - Ngee Ann Polytechnic: Process automation to optimise delivery and improve efficiency Co-Runners Up (two teams) - Ngee Ann Polytechnic & Nanyang Polytechnic: Attract and retain young local talent for business expansion. Third Place - Singapore Polytechnic: Attract young talents by understanding prospective employees. A massive congratulations to all participating teams for pushing boundaries and redefining the future of food manufacturing! We believe in fostering a culture of innovation, and this competition was a testament to the extraordinary talent within our partners. A heartfelt thanks to all participants, mentors, and judges who made this event a resounding success. Stay tuned for more exciting updates as we continue to push the boundaries of creativity and explore new frontiers in innovation!

Continue reading