With the aim of strengthening the impact of Service Design in different fields, and building up the Service Designer community in China. We were enthusiastically preparing for the Service Design Day on June 1st, even though the epidemic is raging this year.
Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
Share your thoughts0 Replies
Please login to comment