In the past two decades, the proportion and prevalence of death from chronic diseases are severely increasing among Chinese residents.

Deaths caused by chronic diseases accounted for 87% of the total mortality, and the medical expenditures incurred accounted for 70% of the total disease medical payments. However, the current concepts, technologies, services, and models of prevention and control are still out of date for chronic diseases.

In May 2019, the Innovative Service Research Center for Chronic Diseases and the Service Design & Innovation Lab for Health Care of Tsinghua University jointly released the report, which is named the<2019 Blue Book for BPC New Retail Solution to China Oral Medicine for Chronic Disease>.


It is found that the new retail model featuring "local life + near field service" has been growing rapidly in social pharmacies, which had shown many unique advantages in the prevention and control of chronic disease through the research of community retail pharmacies in the field of chronic disease prevention and control since in 2018. In this new framework, branded pharmaceutical companies (B) and new retail 2.0 pharmacies (P) jointly serving consumers (C), together formed a new BPC industry ecosystem.


To this end, under the theoretical framework of “service design”, the report studied the ecological relationship of B-P-C stores and the new technologies, new data, and new cases that related to the supply chain, industrial and commercial cooperation, store + home, OMO flow and healthy community, analyzed the latest industrial dynamic results for the industry.

All Headlines

Related Headlines

SDN Chapters First Going Glocal Meetup to Focus on Business, Education and Ethics (February 23,2021)

First Going Glocal Meetup to Focus on Business, Education and Ethics (February 23,2021)

“Twenty-five years of service design—that deserves a review, but above all it requires a look ahead: what are the relevant developments of the field and how can we have a significant influence on a “desirable future?” Birgit Mager, SDN President

Continue reading
SDN Chapters SDN Accreditation developments – our new programme is online!

SDN Accreditation developments – our new programme is online!

Our SDN Accreditation Programme is continuously developing, and we are pleased to share with you our latest developments! Visit our new landing page to learn more and consider applying for your accreditation as a Service Design Professional or Service Design Master. Many benefits await for you!

Continue reading
SDN Global News Member Welcome Board

Member Welcome Board

The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

Continue reading
SDN Chapters “An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Continue reading