In the past two decades, the proportion and prevalence of death from chronic diseases are severely increasing among Chinese residents.

Deaths caused by chronic diseases accounted for 87% of the total mortality, and the medical expenditures incurred accounted for 70% of the total disease medical payments. However, the current concepts, technologies, services, and models of prevention and control are still out of date for chronic diseases.

In May 2019, the Innovative Service Research Center for Chronic Diseases and the Service Design & Innovation Lab for Health Care of Tsinghua University jointly released the report, which is named the<2019 Blue Book for BPC New Retail Solution to China Oral Medicine for Chronic Disease>.


It is found that the new retail model featuring "local life + near field service" has been growing rapidly in social pharmacies, which had shown many unique advantages in the prevention and control of chronic disease through the research of community retail pharmacies in the field of chronic disease prevention and control since in 2018. In this new framework, branded pharmaceutical companies (B) and new retail 2.0 pharmacies (P) jointly serving consumers (C), together formed a new BPC industry ecosystem.


To this end, under the theoretical framework of “service design”, the report studied the ecological relationship of B-P-C stores and the new technologies, new data, and new cases that related to the supply chain, industrial and commercial cooperation, store + home, OMO flow and healthy community, analyzed the latest industrial dynamic results for the industry.

All Headlines

Related Headlines

SDN Chapters Join Us at the Service Design Global Conference 2024 - Register Now!

Join Us at the Service Design Global Conference 2024 - Register Now!

Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!

Continue reading
SDN Chapters Touchpoint 15-3 Call for Papers is now open: “Designing from Within”

Touchpoint 15-3 Call for Papers is now open: “Designing from Within”

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading