視障者友善就醫方案

Hualien Mennonite Hospital, established in 1954, is an important health care resource in eastern Taiwan. Due to the regional development gap, most young people migrate out of Hualien. Thus patients today of Hualien Mennonite hospital are the elder, the physically challenged, and mothers with children, all of them are suffered from limited mobility. Therefore, Mennonite Hospital had collaborated with 5% Design Action and BenQ, together we designed a number of prototypes to improve the patient's overall experience.

"Seeing a doctor" is a common situation in our daily life, but for the visually impaired, in addition to the uncomfortable illness, seeing a doctor may become a challenge.
Thus we would like to help the visually impaired to find the right direction in the hospital through some design improvement.
 
Through field observations, interviews and the co-create workshop with hospital workers and patients,
we concluded key problems of the patient experience for the visually impaired:
1.      It’s hard to find the correct clinic room without any assistance.
2.      Once they go to the toilet, they could hardly find the way back to the waiting room.
3.      They need someone to separate the drugs into different dosages in the pill box first. Only in this way can they take the medicine correctly.
 
Base on the research, we created several prototypes such as visually impaired assistance guideline for hospital volunteers, voice instruction app with indoor positioning system and pill bag with voice instruction QR code.
We shared the solutions with Mennonite hospital, and they will continue to cooperate with 5% Design Action to make these concepts be gradually implemented to improve the patient experience for the visually impaired.

All Headlines

Related Headlines

SDN Chapters Join Us at the Service Design Global Conference 2024 - Register Now!

Join Us at the Service Design Global Conference 2024 - Register Now!

Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!

Continue reading
SDN Chapters Touchpoint 15-3 Call for Papers is now open: “Designing from Within”

Touchpoint 15-3 Call for Papers is now open: “Designing from Within”

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading