SDN Academy Events - Other

Let's dive into the concept of social sustainability in service design and get guidance on designing socially sustainable.

Course Description

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic, and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability, and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect on the role and tools of service design through the social sustainability lens.

Course Learning Objectives: 

What you will learn:

  • Getting clarity on what is socially sustainable design and how it can be applied to service design.

  • Discover concrete ideas on how to design socially sustainable services as a service design practitioner.

High-level agenda

The agenda will be based on how to apply the service design framework for social sustainability. How can we create socially sustainable services? The attendees will be guided through reflecting on the question through lectures, real-life cases, and testing together.

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at

"Health services are perhaps the most interesting example of adding ill-being instead of well-being to the society. We know that we are in a health service crisis in Europe at the moment. The services that are supposed to make people's lives better might actually be making them worse. Both health workers and patients are familiar with this in many countries. My idea is that as service designers we have actually a big role to play in making this kind of ill-being impacts of services visible." Milla Mäkinen, SDN-accredited Master

General Info

Course Dates & Times: September 18, 2024 | 03:00 to 06:00 PM CEST (GMT+2)
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Language: english_language_icon.png English

Course level: Basic/Intermediate

Location: Zoom


Until Aug 18, 2024
Early Bird Non-Member  €145
Early Bird SDN Member  €165

SDN Members                 €170
Non Members                  €190 

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