As a Professor for Service Design and UX at the Munich University of Applied Sciences, I lead the Informatics & Design Program at MUC.DAI – Munich Center for Digital Science and Artificial Intelligence. With over 20 years of experience, I have supported companies across Europe in innovation, transformation, and leadership development, helping them embrace change, navigate uncertainty, and build high-performing teams.

As a Board Member and Trainer at the Service Design Academy, I am committed to shaping the future of Service Design Leadership—integrating systemic change, human-centered innovation, and digital transformation into practice. My work bridges technology, design, and leadership, ensuring leaders and organizations can anticipate disruption, foster resilience, and create sustainable impact through service design.