About Martin Gamble
Experience & Service Designer
Martin is passionate about... service design methodologies, design and culture, service design thinking, innovation and design education
I’m Martin Gamble, a UX and Service Designer with a background in design, operations and project management. I’m originally from the UK, have lived in Germany for 6 years and am Berlin-based.
To me, service design means...
Service design improves the experience of BOTH the user and the employee, by designing, aligning and optimising an organisations operations to better support customer journeys. It involves the planning and organising of a business’s resources (people, props and processes) in order to directly improve BOTH the customer’s experience and the employee’s experience, (employees who are at the heart of making these customer journeys possible).