Quirky isn’t the only word used to describe me. I am shy, yet immensely engaging and affable Mozambique born Portuguese. I wish to be a Service Design whiz.
I'm happy to...
Go for a coffee
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Why so serious? It is all in the play.
Long, long ago... I studied in my native Portugal where I graduated with a B.A. in Hospitality Management and subsequently, a D.E.S.E., Diploma of Specialised Higher Education, in Marketing. In 1999 I achieved an M.A. in Marketing at the University of Ulster, and in 2005 I was awarded a Doctorate of Philosophy (D.Phil.) in Marketing. Also in 2005, I completed the Vocational Teacher Education programme at Helia - Helsinki Business Polytechnic (now part of Haaga-Helia).
I'm a Certified facilitator of LEGO® SERIOUS PLAY® method, a Certified Experience Expert by LEO (now House of Lapland), a Certified Guest Service Professional (CGSP®) and a Certified Hospitality Educator (CHE®) by AHLEI.
Principal Lecturer
Mário’s interest in Service Design
Service design in the Experience economy, Sustainability in service design, Play in service design, Participatory service design, Embodied service design, Transformative service design, and Service design process and tools.
