About Kerri McGar
Profile
Kerri is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education, prototyping, service delivery, participatory approach, quantitative research, elderly care, qualitative research, co-creation, cultural change, increasing effectiveness, service concept, experimentation, organisational change, system transformation, communication, surveys, employee journey, continuous innovation, value proposition, service strategies, metrics, secondary research, co-design sessions, concept sketching, service pilot, service implementation, AI, machine learning, participatory design, experience design, service improvement, Customer Centricity, Agile, CX, Transformation and design research
Service Design Leader, Strategy & Transformation
I’m a results-driven designer, strategist, and leader with a knack for blending creativity and analytical rigor. I thrive on deep collaboration, love helping teams tackle complexity, and am passionate about co-creating holistic solutions that deliver measurable value. My ever-evolving practice is rooted in organizational studies, business, CX/EX, systems thinking, and service design.
In my spare time, you can find me enjoying the outdoors in the Pacific Northwest, cycling, reading, drawing, and writing music.
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