Kavya is passionate about... service design methodologies, innovation, service delivery, digital service, field research, participatory approach, co-creation, enhanced-efficiency, cultural change, service vision, service concept, enhanced engagement, experimentation, digital transformation, organisational change, mobility, accessibility, measurement system, service strategies, service guidelines, persona socialisation, concept validation, concept development, service innovation, service roadmap, SERVICE implementation, service implementation, business model, Evolution Planning, customer service and service architecture