![Kersten Bepler](/assets/images/Ava_light.jpg)
About Janna Klein
![Janna Klein](https://www.service-design-network.org/images/116x116/6cFWdmxC_10407569_852928664773832_2379284443104246726_n.jpg)
Profile
![Janna Klein](https://www.service-design-network.org/images/310x308/6cFWdmxC_10407569_852928664773832_2379284443104246726_n.jpg)
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![The Road to Client Service with Russia’s Largest Bank](https://www.service-design-network.org/images/222x153/0.gfs5fdbvebv-Object-207-%28X%29.jpg)
The Road to Client Service with Russia’s Largest Bank
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